1. All items purchased on Sandra Azwan are non-returnable and non-exchangeable. All sales are final, no cancellation or refund is allowed after an order is placed. Once order is in ‘Processing’ status, it is not able to make any changes to the design, colour or size of ordered items.
2. We only accept return or exchange for the following reason:
  1. Received the incorrect items
  2. Received the defective items
3. For item (s) with this reason are not considered as defects; minor imperfections such as loose threads crease marks, self-inflicted damage or cut to the product and customer’s subjective opinions on product quality and preference (inner lining torn, inner ribbon loop torn etc.).
4. We apologize in advanced that we will not provide any exchange or refund under any other circumstance including the following conditions:
  1. Size does not fit
  2. Change of mind
  3. Damage of item due to own negligence
  4. Incomplete / incorrect addresses given by customer
5. We will not accept any returned items by the colour difference which is caused by your display monitor or the weather condition.
6. Please use the Return & Exchange Form to submit an exchange/return request within 7 days upon receiving your order.
7. Please include an explanation and photographs stating the reason for your return.
8. Please note that returns will not be accepted without prior approval from Customer Service.
9. Once Customer Service has approved your request, we will provide you with return address. Please send the item(s) through your local post office within 3-5 business days once you have received the exchange/return approval notification.
10. Once we had received, your return will be processed in within 24 hours. Once your return is confirmed and inspected, then only the new dress will be sent out. The whole process of return will take about 2-3 weeks.
11. Please note that items returned in unacceptable condition will not be processed as refunds and will be shipped back to you.
12. The return parcel is under customer’s responsibility until it reaches our warehouse and we are not liable for any lost return parcel or additional taxes or customs charges incurred.
13. Return items must in its original condition-unworn, unwashed, unaltered, undamaged, unperfumed, clean, free of lint and hair and with tags intact and attached.
14. Returns can only make one time per order number.
15. In the event, only if the design you ordered is out of stock, we will notify you immediately and will be given two options to get a full refund or issue store credit with full amount you have paid to choose another design.
16. Sandra Azwan reserves the right to change above Terms and Conditions at any time without prior notice.

Return & Exchange Form